Privacy Policy

1. Who we are

In Time Logística is the customs operator responsible for this website (intimelogistica.com.br), headquartered at Rua Marcos Lopes de Almeida, 91, Pampulha, Belo Horizonte/MG, postal code 31565-020, Brazil, registered under Brazilian Tax ID (CNPJ) 06.059.373/0001-14.

2. Data we collect

We collect only what is strictly necessary to respond to inquiries, structure operations and fulfill legal and contractual obligations:

• Contact data — name, email, phone and company provided in forms, WhatsApp messages or Calendly bookings.
• Operational data — international trade information shared by clients for analysis (HS code, value, origin, destination, applicable customs regime).
• Browsing data — IP address, device, browser, pages visited and traffic source, collected via Google Analytics 4 and Google Ads for statistical and continuous improvement purposes.

3. Purposes of processing

• Respond to commercial and technical inquiries.
• Structure and execute contracted international trade operations.
• Comply with legal obligations applicable to customs operators (Brazilian Federal Revenue Service, Anvisa, Inmetro, MAPA and other regulatory authorities).
• Measure website performance and optimize user experience.
• Occasional institutional communication, subject to prior consent.

4. Cookies and similar technologies

We use essential cookies for site operation and statistical cookies (Google Analytics 4) to understand aggregated page usage. You can disable non-essential cookies in your browser settings. Disabling them may affect browsing experience but does not prevent site usage.

5. Data sharing

We do not sell personal data. We share information only with:

• Public authorities when required by law (Federal Revenue Service, Anvisa, MAPA, Inmetro, etc.) in the context of international trade operations.
• Logistics partners, freight agents, carriers and warehouses strictly for the execution of contracted operations.
• Technology providers (Google Analytics, cloud hosting) under processing agreements that preserve confidentiality.

6. Data retention

We retain personal and operational data for the period necessary to fulfill the above purposes and applicable legal obligations (typically up to five years after the end of the operation, or as required by Brazilian customs and tax legislation).

7. Data subject rights (LGPD)

As a data subject, you may at any time:

• Confirm the existence of processing.
• Access the data we hold about you.
• Request correction of incomplete, inaccurate or outdated data.
• Request anonymization, blocking or deletion of unnecessary data or data processed in non-compliance with the LGPD.
• Request data portability to another provider, subject to commercial and industrial secrecy.
• Revoke consent, when applicable.

8. Information security

We adopt reasonable technical and organizational measures to protect personal data against unauthorized access, loss, alteration or improper disclosure. In the event of a security incident that may pose a relevant risk to data subjects, we will notify the Brazilian National Data Protection Authority (ANPD) and affected parties as required by law.

9. Data protection officer and contact channels

To exercise your rights, raise questions or file complaints regarding personal data processing, contact us through the channels below:

• Email: intime@intimelogistica.com.br
• Phone: +55 31 3427-3223
• Mailing address: Rua Marcos Lopes de Almeida, 91 — Pampulha — Belo Horizonte/MG — Postal code 31565-020 — Brazil

10. Changes to this policy

This policy may be updated periodically to reflect regulatory or operational changes. The last update date appears at the top of this document. We recommend periodic review.